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Terms and conditions of sale

  1. General information
    The company VLORA, whose registered office is located at 4 PLACE RASPAIL 69007, LYON, registered under the number SIRET 918117003operates as a wholesale supplier of non-perishable food products, including matcha and related products. These general terms and conditions (GTC) govern the purchase of products via our website. OKOMOMENTS and apply exclusively to industry professionals.

  2. Purpose of the contract
    These General Terms and Conditions define the terms and conditions of sale of products offered by OKO MOMENTS to professional customers (retailers, distributors, restaurateurs, tea rooms, etc.) with a valid intra-Community VAT number.

  3. Registration and access
    Access to our catalog is reserved for registered business customers. When registering, buyers must provide their valid VAT number and the required company information. We reserve the right to verify this information and to accept or refuse any registration.

  4. Prices and payment terms
    All prices shown on our website are in euros, excluding VAT and shipping costs. We reserve the right to modify our prices at any time without prior notice.
    The following methods of payment are accepted: bank transfer, credit card, cash. Unless otherwise agreed, payment must be made before the order is dispatched.

  5. Controls
    Orders can be placed via our website, by e-mail or by telephone. All confirmed orders are final and cannot be modified or cancelled without our agreement.

  6. Shipping and delivery
    Estimated delivery times are 2 daysexcept in cases of force majeure. Transport costs are at the customer’s expense, unless otherwise stated. We cannot be held responsible for delays due to carriers.

  7. Receipt and inspection of goods
    The customer is obliged to check the condition of the goods on receipt and to report any anomalies within 1 working day. After this time, the delivery will be considered accepted.

  8. Returns and refunds
    Returns are accepted only in the case of defective products or products that do not conform to the order. All requests for returns must be made within 14 days afterPlease return the item to us upon receipt, accompanied by proof (photos, description of the problem). After validation, a replacement or refund will be proposed.

  9. Limitation of liability
    We cannot be held responsible for improper use of our products. Our liability is limited to the value of the products purchased.

  10. Jurisdiction and applicable law
    Any dispute shall be submitted to the exclusive jurisdiction of the Lyon Commercial Court and shall be governed by French law.

  11. Personal data protection
    OKO Moments is committed to preserving the confidentiality of information provided by the purchaser, which may be required for the use of certain services. Customers have the right to access, modify and delete any information concerning them. They may request this at any time by e-mail or using the contact form on the site.

  12. Changes to the terms and conditions
    We reserve the right to change these terms and conditions at any time. The new conditions will be published on our website and will apply to subsequent orders.